WFM Reporting: Unified Work Force Management Real-Time Service Connector™ (WFM-RTS) connects Cisco Unified Communication Manager
environment to a third-party Workforce Management (WFM) system such as
, and Genesys WFM. This allows displaying both real-time
adherence and historical adherence data in the UCCR client.
Aria GPlus vs Universal WFM Connector