Real Time Reporting: Unified Real-Time Statistics Service™ (RTSS)
Unified Real-Time Statistics Service (RTSS) is the engine that collects statistical data from Cisco Unified Communication Manager and Genesys. Since RTSS is used for real-time reporting, statistical information is not stored in the database. Instead, it runs complex calculations in memory, relieving strain from multiple platforms.

Unified Real-Time Statistics Service™ (RTSS)



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