Gain visibility into the daily operations of the contact center with the comprehensive suite of reports available right out-of-the-box within our contact center universal solution. Reports for Cisco and Genesys omnichannels based contact center delivers a standard selection of detailed real-time and historical reports to measure overall performance of your call center. Agent performance, lead performance, queue performance and media cost performance can be easy monitored, allowing administrators to make informed decisions..
Managing your call center's performance depends on having the right data at your fingertips.
By sharing these metrics with all your agents and managers, you can better coordinate your response to call storms and even forecast them
before they make landfall. Click the image to enlarge...
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